Shipping & Refunds
Due to the fresh and handmade nature of our products it can take up to 72 hours for items to ship when ordered on weekends, however we try to ship within 24 hours on weekdays. It is up to the customer to immediately retrieve packages from mailboxes, porches, post office boxes especially when elderberry syrup is ordered so check shipping provider updates often as it is a perishable product.
Due to the nature of our business, no refunds or exchanges will be granted for any reasons unless we are at fault. This includes but is not limited to pre-made products, shipping, and delivery fees, however, attempts will be made by Black Elder to remedy any problems that may arise in an amicable manner by reaching out to us with any questions or concerns that may arise at firstname.lastname@example.org. We will return messages within 48 hours of receipt.