Shipping & Refunds

All items are shipped within 48 hours unless otherwise noted by USPS Ground Shipping with tracking for a flat rate of $749. It is up to the customer to immediately retrieve packages from mailboxes and refrigerate when elderberry syrup is ordered so check shipping provider updates often as it is a perishable product. 

Due to the nature of our business, no refunds or exchanges will be granted. This includes but is not limited to pre-made products, shipping, and delivery fees, however, attempts will be made by Black Elder to remedy any problems that may arise in an amicable manner by reaching out to us with any questions or concerns that may arise at blackelderco@gmail.com. We will return messages within 48 hours of receipt.