It is up to the customer to immediately retrieve packages from mailboxes, porches, post office boxes, especially when elderberry syrup is ordered, so check shipping provider updates as we are not liable for lost or stolen packages.
Due to our business's nature, no refunds or exchanges will be granted for any reason unless we are at fault. This includes but is not limited to pre-made products, shipping, and delivery fees; however, attempts will be made by Black Elder to remedy any problems that may arise amicably by reaching out to us with any questions or concerns that may occur at firstname.lastname@example.org, where you can email statements of any issues. Any picture evidence you may have if you are reporting damage is the only way you can file an insurance claim to have broken items replaced with the USPS. We will return messages within 48 hours of receipt.
If you receive a damaged package or your package is lost in transit, know you are covered with USPS insurance. To file a claim, follow the link and the instructions. The customer is responsible for filing the claim, but all relevant documents will be provided from Black Elder, including the original mailing label and proof of purchase documents.
How to File a Claim: https://www.blackelder.com/pages/usps-insurance-claims