Shipping and Support
Due to the fresh and handmade nature of our products it can take up to 72 hours for items to ship when ordered on weekends, however we try to ship within 24-48 hours on weekdays. It is up to the customer to immediately retrieve packages from mailboxes, porches, post office boxes especially when elderberry syrup is ordered so check shipping provider updates often as it is a perishable product.
Due to the nature of our business, no refunds or exchanges will be granted for any reasons unless we are at fault. This includes but is not limited to pre-made products, shipping, and delivery fees, however, attempts will be made by Black Elder to remedy any problems that may arise in an amicable manner by reaching out to us with any questions or concerns that may arise at email@example.com, where you can email statements of any issues, and any picture evidence you may have if you are reporting damage as this is the only way we can file and insurance claim to have broken items replaced. We will return messages within 48 hours of receipt.
If you receive a damaged package or your package is lost in transit know you are covered with up to $50 in insurance from the USPS to file a claim simple follow the link and the instructions