Questions & Answers (FAQ's)

You've got questions, and we've got answers...

Question: What consistency should my elderberry syrup arrive?
Answer: Elderberry syrup in its most natural form is thin in nature. The thickness of store bought elderberry syrups comes from added sugars and thickeners, which are not needed. We give you the purest form of elderberry syrup.

Question: Why is it called elderberry syrup?
Answer: Many moons ago, when makers didn't know how to make something palatable they added honey, which made the syrup thick which is where the name elderberry syrup came from. We use just enough raw honey to make it palatable without compromising the benefits of the power of the elderberry.

Question: How do I store my elderberry syrup? How long will it last?
Answer: Our elderberry syrup will last approximately 90 days in the refrigerator under ideal conditions. You can also freeze our elderberry syrup in ice cube trays for up to 6 months and thaw out smaller amounts as necessary. This is a great option for families who do not use elderberry syrup preventatively on a daily basis.

Question: I'm pregnant can I take elderberry syrup?
Answer: Please contact your healthcare provider, as we are not doctors, and would like for you t make the best decision possible for you and your unborn baby with proper medial advice and/or research.

Question: What is glycerin?
Answer: Glycerol is a simple polyol compound. It is a colorless, odorless, viscous liquid that is sweet-tasting and non-toxic. The glycerol backbone is found in those lipids known as glycerides. Due to having antimicrobial and antiviral properties it is widely used in FDA approved products.

Question: I typed in the wrong address or phone number can you change it?
Answer: No. Please contact us so that we can refund the order. We make it our business not to tamper with client profiles to prevent human error on our part, that could leave us liable for a package not received or being loss.

Question: How do you ship?
Answer: At this time we only use the United States Postal Service priority mail which allows for tracking and insurance to protect the customer and the company from lost or damaged goods.
By shipping with Priority Mail Black Elder LLC is held harmless from lost or damaged products as well as delays in shipping noting priority shipping does not include time to process and create order which can be from 1-5 days.

Note: It is up to the customer to file insurance claims, for lost, damaged, or delayed goods, but we will work alongside to make sure all the information needed to file a claim is made available to the customer in a timely manner.

Question: My coupon doesn’t work. What should I do?
Answer: First check expiration date. Coupon codes from reviews are good for 30 days.

Note: We do not stack coupons. Customers should choose which deal works best for them before check out.

Question: Where do you source your seamoss?
Answer: We use authentic Chondrus crispus (sea moss) from Canadian & Irish Waters. We do not give out supplier information.

Question: Where do you source your elderberries?
Answer: We use organic Sambucus nigra elderberries from Europe. We do not give out supplier information.