Is anyone among you sick? Let him call for the elders of the church, and let them pray over him, anointing him with oil in the name of the Lord. James 5:14

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Lost or Damage Claims

Due to our companies perishable nature, no refunds or exchanges will be granted for any reason unless we are at fault: this includes but is not limited to pre-made products, shipping, and delivery fees; however, attempts by Black Elder to remedy any problems that may arise amicably will be made by reaching out to us with any questions or concerns that may occur at sales@blackelder.com, where you may email statements and issues.

Note: It is up to the customer to immediately retrieve packages from mailboxes, porches, and post office boxes, so check the shipping provided updates as we are not liable for lost or stolen packages. 

If you receive a damaged package or your package is lost in transit, know you are covered with USPS insurance. To file a claim, follow the link and the instructions. The customer is responsible for filing the claim, but all relevant documents will be provided by Black Elder, including the original mailing label and proof of purchase documents. How to File a Claim: Life happens. Things get lost, and stuff gets broken. We're sorry, but we are here to help, and your package is covered. That's right if your package is lost, or damaged, severely delayed here is how you are made whole. Just email us for a copy of your mailing label and receipt if you don't have it and we'll email you with the information you need to file a claim to cover your cost for both shipping, and items purchased. 

Claims: https://www.usps.com/help/claims.htm